Summary
On April 21 and 22, a partial outage at one of our upstream providers prevented roughly 30% of customers from logging in or accessing the platform. The issue has been fully resolved.
Impact
Affected services: Platform and API
Unaffected services: Website and customer support
Scope: ~30% of traffic
Duration: Three incidents of ~45 minutes each — two on April 21 and one on April 22
Cause
An outage at one of our infrastructure providers disrupted a subset of our traffic, causing log...