Incidents reported on status page for Foodzilla https://status.foodzilla.io/ https://d1lppblt9t2x15.cloudfront.net/logos/5ee2f2fbcfcf731a59a4851100c21d67.png https://status.foodzilla.io/ en https://status.foodzilla.io/incident/877738 Thu, 23 Apr 2026 02:11:00 -0000 https://status.foodzilla.io/incident/877738#662aa5b41d2ceddd7ee1b3c3e06f7497fb3d19ce22d7018107a2f3e43fcd3804 Summary On April 21 and 22, a partial outage at one of our upstream providers prevented roughly 30% of customers from logging in or accessing the platform. The issue has been fully resolved. Impact Affected services: Platform and API Unaffected services: Website and customer support Scope: ~30% of traffic Duration: Three incidents of ~45 minutes each — two on April 21 and one on April 22 Cause An outage at one of our infrastructure providers disrupted a subset of our traffic, causing login and platform access failures for customers routed through the affected segment. Resolution & preventative measures The underlying issue was resolved on April 22. To reduce the likelihood and blast radius of similar incidents, we have: Scaled our servers to 6 replicas for greater redundancy Added improved detection to catch provider-level issues sooner Introduced fallback processes that isolate failures to a specific API, rather than impacting all customers on an affected server We apologise for the disruption and appreciate your patience.